FAQs

SHIPPING
Is my billing and packaging discreet?
Orders are discreetly packaged in unmarked boxes or envelopes

When will my order ship?
Please allow up to 2 days for your order to be processed and shipped. 

When will my package be delivered?
Sicily cannot guarantee shipping times quoted by the carrier. Any delays in receiving your order due to weather conditions or other natural causes are outside of our control.

What shipping carriers do you use?
Orders are shipped via yanwen

Do you ship Internationally?
yes

RETURNS AND EXCHANGES
Can I return my product or get a refund?
At Sicily we stand behind the products we sell. Due to the nature of our products we do not accept returns or exchanges on items not found to be defective. If you receive a defective product we will provide a replacement or exchange within 30 days of purchase.

We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Gift cards are non-refundable.

Please note: We do not accept returns on products that were not purchased from Sicily or from Sicilyos.com. We do not offer satisfaction returns.

TERMS AND CONDITIONS
Please Note: We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud department.
Important Notice Your city or state may have laws making some items on our site illegal. It is your obligation to check local and state laws before ordering!
Age Verification
To continue on this site you MUST affirm that viewing/downloading/receiving sexually explicit materials does not violate the standards or laws of your community, that you will not make any of the materials available to minors in any form, that you believe it is your constitutional right to view these materials, that you will be fully liable for any legal ramifications that may arise from your receiving or viewing of these materials and that you are over the age of 18.